Sunray Privacy and Data Protection Notice
This notice explains what personal information we collect, how we use any personal information. It explains your legal rights and how the law protects you. When you enquire about our services we will only use your personal information in the ways set out in our privacy notice. We need to collect certain personal information from you in order to process an enquiry.
Who we are
Sunray Lettings. is a partnership. The partners are Kelly & Jonathan Thompson
We may also use information and statistics about website usage in order to help us develop the website and our services and may provide such information to third parties. These statistics will not include information that can be used to identify you. We use Google Analytics to monitor the usage on this website. You can find out how Google Analytics works here.
When you contact us we need to know your name, e-mail address or telephone number, so we can respond to your enquiry.
We may also wish to provide you with information about special features of our website or any other services or products we think may be interest to you in the future.
We will always seek your permission before we add you to our mailing list.
How the Law Protects You
As well as our own commitment to your privacy, you are also protected under UK Law. Under Data Protection Laws we can only process your personal information when we have an acceptable reason for doing so. These include:
You have entered or you are considering entering into a contract with us
You have granted us permission to use your personal information
We are required to do so by law
We need your data to pursue our reasonably expected, legitimate, business interests
In all cases, our actions must not be unfair or impact on your rights.
What Personal Information Do We Collect?
We collect various kinds of personal data, including:
Contact information including email or telephone number
Contractual information: details about any agreement between us and the services we provide to you
Communications via letter or email and details of telephone conversations
Financial information for the purposes of fulfilling our contract with you
Information when you communicate with us on social media or comment on a blog post
Payment information is not held by us but handled by a secure third party.
How long do we keep your information?
We will keep your personal information only for as long as is necessary for the purpose for which it was collected. After this we will delete any data that we are not required to hold by law unless you have opted to receive information about our services from us. We will keep any information we keep under regular review, deleting it as soon as we are no longer required to keep it.
How do we protect your data?
We will take all appropriate technical and organisational measures to secure any information we collect or use.
Nothing that you or we send over the internet is completely secure but we use multiple ways to protect your data such as high-strength passwords and security software.
We routinely monitor our systems to protect against vulnerabilities and attacks.
Under the Data Protection Law you have the right to:
- Access the personal data we hold about you and how it is used, for how long and with whom it is shared
- Correct personal data if it is incorrect, out of date or incomplete
- to object to our use of your information, or to ask us to delete, remove, restrict or stop keeping it if there is no need for us to keep it. If there are legal or regulatory reasons why we need to keep or use your information we will explain them to you
- Restrict the use of your personal data, in specific circumstances, usually whilst we are making a decision about an objection that has been raised
- That we stop processing your personal data, in specific circumstances. This could be, for example, when you have withdrawn consent and consent was the lawful basis for us processing your data
- Stop us using your personal data for direct marketing
We will respond to any request received from you in relation to exercising your rights within 30 days from your request, although this may be extended in some circumstances in line with Data Protection Laws.
How to request a copy of your personal information
Please write to Jonathan & Kelly Thompson at the following address.
Caroline, Cross End, Pebmarsh, CO9 2NU
Contact With You
We want to keep you informed about the services we offer and any changes to them, so if you have given us your email address we may, from time to time, use it to contact you. If you do not want us to contact you by email please contact us and we will delete these details from our records.
We may also contact you by phone, mail, email, text or through other digital media where you have given us your consent to being contacted using these methods. You can contact us at any time if you no longer want to receive this information.
How to withdraw your consent
You can withdraw your consent at any time unless there is a legal reason under the Data Protection Laws that requires us to keep your information.
Please note that if you withdraw your consent, we may not be able to provide our services to you. If this is the case, we will tell you.
You can withdraw your consent at any time by getting in touch with us at firstname.lastname@example.org
If you are unhappy with how we have handled your personal information, you can contact:
Tel: 07919 897592
You also have the right to complain to the Information Commissioner’s Office. You can call their helpline on 0303 123 1113, or you can visit their website (www.ico.org.uk) for information on how to make a data protection complaint.
Date of Issue: Jan 2023